Kaspersky told me that they will not work further on this issue as it is a Nokia-firmware problem (I have asked them to make pressure to Nokia to solve this) and offered to refund the money I spent for their apps (very fair but I refused because I'd rather like to use them). This worked fine and killer-app was succesfull disabled (until next restart). In the meantime I found following in a Nokia-Forum:Īdb shell settings put global 2Īdb shell settings put global 0Īdb shell settings get global "adb shell settings put global 0" wasn't working and I reportet this to Kaspersky-Support. Von nun an sollten Anwendungen im Hintergrund normal funktionieren und die standardmäßigen Optimierungen für den Android-Akku verwenden.Īfter more than 1 week proper work my daughter restartet the device and killer-app was activ again. Es bleibt bis zum nächsten Neustart gestoppt. Suchen Sie die Energiespar-Anwendung in der Liste, wählen Sie diese aus und erzwingen Sie das Schließen. Tippen Sie oben rechts auf das Menü > System anzeigen. Gehen Sie zu Einstellungen > Anwendungen (Apps) > Alle Anwendungen anzeigen. Enabling other enwell-apps caused huge amount of problems which ended in Hard-Reset.īei den Nokia-Geräten ist es so, dass die Nokia-Firmware oft die Anwendungen abschaltet. Sorry it's in german but the main information (imho) you can find on Īs I have no experience with adb I only have changed the settings of both of the 3 (stopped and disabled).īut it hasn't worked. I made a request and received very quick response from Kaspersky support.
Kaspersky safe kids problems removing install#
Yesterday I restarted the phone to factory defaults from the boot menu (Power + Volume UP) and to install everything from the scratch directly over Android 9.0 but the issue still persist.Ĭould you please share your thoughts if any of you has the same issue with Kaspersky apps, after update to Android 9.0 ? Upon that, I have Safe Kids for Parents on my phone, Sony XperiaXZ3 also with Android 9.0 (Pie) and again the app in "Accessibility" -> "Services" is disabled by default.
Also I want to note that Nokia has shipped the device without any per-installed applications, only Android and it' s apps (youtube, google play, and etc.) I have ticket with Kaspersky support team, but till now they don't provided any solution for that issue, they just tolld me that may be "firmware"of the device causing the issue, but they don't have explanation of the fact that it works as expected on the same device with Android 8.1. Nevertheless of all above only one restart of the device is enough to bypass the controlls and to have unlimited access and unrestricted time for device usage. If you start the from there Kaspersky Internet Security is working, but to start the Safe Kids you should sart it from the app icon.īoth apps are excluded from battery optimization, and admin rights are granted to both apps, beside that for both app are allowed to "Display over other apps" and to "Modify System Settings". There is new feature in the new Android version named "Accessibility" and there both apps could be seen as Services, but there both are stopped "Use as a service: OFF". Then I have noted that after each restart of the device, both apps Safe Kids and Internet Security, doesn't start Automaticaly and should be started manually. Two weeks ago the device, Nokia 3.1, has received OTA android version update, and has been updated successfully. I was very happy of the app and in addition I have bought Kaspersky Internet Security for Android, all apps are now licensed and I have payed the requested price I have tested Kaspersky Safe Kids, and in the probation period everything worked absolutely fine, it blocks all websites that I had restricted, limited the device usage to only allowed by me time frames, and total allowed hours per day and notified me for all app changes. My son has Nokia 3.1, the device is part of Android ONE program, it has been with preinstalled Android 8.1 version. Let me told about my problems that I'm experiencing since two weeks.
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